AddressAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Business Product Manager - Associate Director
The opportunity
The Business Product Manager is responsible for all aspects of product management, such as product strategy, roadmap planning and successful delivery.
- Understands business problems and helps design solutions that deliver an exceptional user experience in the Service Desk domain
- Acts as a bridge between technical and business teams across all departments involved in successfully bringing products to market, including R&D, engineering, development, and customer support.
Your key responsibilities
- Drive business transformation programs to implement customer centric solutions
- Continuously evaluate and validate product vision to anticipate and address changing business and user needs
- Evaluate new ideas and research the latest technology/product market trends to identify opportunities that improve the end user experience whilst aligning to the overall organizational strategy
- Own the product backlog, continually reviewing it to ensure it is maintained and aligned with business objectives
- Collaborate with vendors and internal product teams to develop and maintain product roadmaps
- Partner with key IT and business stakeholders to understand business needs and translate into business case, high level requirements and user stories
- Act as primary liaison/business advocate between stakeholders and internal functional groups for any subsequent scope changes
- During project planning phase, responsible for the creation of Business Vision and Context and providing input into the Project Charter
- Ensure effective project plans are produced
- Review and approve changes to plans, priorities, deliverables and schedules
- Identify and assess risks, consulting with appropriate stakeholders to drive resolution in a timely manner
- Where necessary, has accountability for participating in project governance board and framework
- Identify and appoint project board members (when required) and ensures the Project Managers understand their input
- Monitor progress and confirm key stakeholders are kept informed about progress and expected outcomes
- Act as a mediator and conflict resolution expert by exerting organizational authority and the ability to influence
- Prepare and present executive summary updates to leadership as required
- Provide support to the project from outside influences and changes
- Encourage stakeholder involvement and build and maintain their ongoing commitment through effective communication strategies
- Partner with Agile DevOps teams and play a key role in the milestone demos conducted by delivery teams
- Provide consultation service to Product/Project Owner to complete Privacy Impact Assessment process and help coordinate with country legal teams until sign off is received
- Provide support and guidance to transition teams to rollout/implement new capabilities to ensure a smooth landing and good adoption
- Promote operational excellence by challenging current practices and providing feedback on opportunities to improve
Skills and attributes for success
- Ability to thrive in a global organization is essential, balancing the needs of the customer against business initiatives and goals
- Ability to develop and build relationships and demonstrate confidence as you collaborate with colleagues across the firm to drive coordinated efforts
- Experience in leading multi-disciplinary teams, developing and motivating individuals
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Experience of working credibly with senior stakeholders
- Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues using advanced oral and written English communication skills
- Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Skilled at explaining technical information in a manner that is understood by non-technical customers
- Strong understanding of software development lifecycle and project management methodologies
- Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and others
- Brings proven expertise in product or project management
- Able to exhibit a progression of increasingly complex analytics and ability to successfully lead and deliver complex IT projects during the period
- Experience with ITSM platforms, ideally ServiceNow
- Experience of structured project delivery methodologies (Agile, Prince 2, LEAN)
- IT Service Management methodologies Certification (ITIL Foundation or higher)
- Project Management Professional (PMP) Certification is advantageous
- Proven financial management skills
To qualify for the role you must have
Education:
- Engineering or Master's degree in related discipline, or equivalent work experience or equivalent job experience
Experience:
- Minimum 15-20 years experience
- Experience of leading ad hoc, globally diverse teams, multi-location teams
- Excellent management, problem solving, communication, interpersonal, and organizational skills
- Strong project management, team development, strategic planning, resource planning skills
- Ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together
- Proven track record of driving operational excellence and improving processes
- Ability to lead projects and motivate others
- Required to understand and integrate cultural differences/motives in order to manage cross-cultural/cross border teams
- Excellent English language skills (written and verbal)
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
- Ability to deal efficiently with escalations and difficult situations/people under pressure
Ideally, you'll also have
- Ability to thrive in a global organization is essential, balancing the needs of the customer against business initiatives and goals
- Ability to develop and build relationships and demonstrate confidence as you collaborate with colleagues across the firm to drive coordinated efforts
- Experience in leading multi-disciplinary teams, developing and motivating individuals
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Experience of working credibly with senior stakeholders
- Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues using advanced oral and written English communication skills
- Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Skilled at explaining technical information in a manner that is understood by non-technical customers
- Strong understanding of software development lifecycle and project management methodologies
- Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and others
- Brings proven expertise in product or project management
- Able to exhibit a progression of increasingly complex analytics and ability to successfully lead and deliver complex IT projects during the period
- Experience with ITSM platforms, ideally ServiceNow
- Experience of structured project delivery methodologies (Agile, Prince 2, LEAN)
- IT Service Management methodologies Certification (ITIL Foundation or higher)
- Project Management Professional (PMP) Certification is advantageous
- Proven financial management skills
What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer:
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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