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Form of workJob Objective : As the Business Operations Manager, you will be responsible for a wide range of essential functions that contribute to the overall growth and success. This role requires a high level of expertise and commitment to supporting our students and team members.
Key Result Area:
1. Gathering and analysing student feedback to enhance the overall student experience.
2. Organizing both academic and non-academic events to enrich student life and foster a vibrant campus community.
3. Handling refund processes efficiently and with utmost professionalism.
4. Overseeing the management of our online and offline reputation to ensure a positive brand image.
5. Developing engaging content decks for social media, creating compelling content, and collecting student testimonials.
6. Establishing robust academic reporting structures to track and communicate student progress effectively.
7. Ensuring the smooth recovery of student fees and managing enrolment checks.
8. Conducting comprehensive academic audits for all batches and centres to maintain high-quality education standards.
9. Implementing strategies for student retention and monitoring student progress across all batches.
10. Develop and manage student referral programs to expand our student base.
11. Compile and manage operational data, generating insights for informed decision-making
12. Identify and address any operational gaps to optimize efficiency and effectiveness in program delivery
