Business Operations Associate Manager

Skill required:
Business Enablement-Growth & Performance - Business Operation Management
Designation:
Business Operations Associate Manager
Job Location:
Pune
Qualifications:
Any Graduation
Years of Experience:
10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. In this role you will support and grow the business, through the deployment of Bus Ops services and market knowledge and helps in markets objectives and goals. Also helps business to scale and sustain, with the support of various tools, processes, and leadership alignment to drive valuable insights to business.

• Support the MU DelOps Leads in operating the delivery management processes, including driving high quality reporting submissions.
• Support ad hoc data, reporting & initiative requests from stakeholders that contribute to improved contract & portfolio level outcomes.
• Use a range of data & correlations to identify contract & portfolio level risk indicators & continuous improvement opportunities using detailed data insights for the assigned portfolio.
• Support CDLs from the assigned portfolio with Delivery Management fundamentals (MMD contract set up, reporting, metrics etc)
• Requires strong communications skills, stakeholder management, & ability to actively drive results at a senior leadership level.

What are we looking for?
Skills & Work Experience Must have:

• Strategic thinker with the ability to navigate complexity & ambiguity to achieve results/outcomes & effectively resolve conflicts as they arise
• Strong collaboration, Stakeholder Management, communication skills; demonstrated confidence & assertiveness in working with Senior Executives
• Highly flexible, adaptable, & able to work under pressure & quickly changing priorities
• Self-motivated, with a high degree of self-reliance & responsibility to own issues & actions
• Extreme attention to detail & the need to get things right first time, every time
• Excellent project management & an analytical mindset
• Ability to influence without direct authority to drive action at all levels.
• Ownership mentality, with the curiosity, drive, & ambition to continuously improve
• Maintaining command & control while proactively driving/owning the agenda
• Mature, strong People leader Good to have:
• Project & organization management skills
• Is a flexible team player with excellent problem-solving skills & innovative approaches Language: English Experience Level Greater than or equal to 7 years Good to have:
• Overall strengths in: Understands Accenture’s Business; Project Management; Change Management; Reporting/Financials (trending, insights/analysis; synthesizing data to executive level presentation); English language; Communication; Collaboration
• Reporting & analytics: Through understanding of business & priorities, ability to design & facilitate build/deploy of insightful analytics to drive business outcomes.
• Strong project management capability: Ability to see a project from beginning to end & connect across the firm to obtain required inputs.
• Comfortable managing multiple projects in tandem, prioritizing effectively (across time zones) & executing to deadline with high quality.
• Critical thinking: You will be able to see options & select the most strategic way forward
• Interpersonal skills: You have strong interpersonal & relationship-building skills & the confidence to engage with senior executives
• Highly collaborative working style: You know how to connects parts of the organization to design communication for maximize impact
• Is comfortable working independently & at both a strategic & tactical level with a proven track record successfully moving between the two when necessary

Roles and Responsibilities
Primary responsibilities include:
1. Supporting the E2E Delivery Management Process in the assigned MU/Service - drive high quality contract reporting, robust data management & data anomaly resolution, MMD adoption through CDL training, support MMD deployment comms, supporting CDLs & PDLs using data & analytics to spot problems early & drive actions to improve client value & delivery/financial performance outcomes.
2. Supporting continuous improvement & transformation programs across Delivery, for the assigned MU/Service, including productivity & profitability initiatives. These campaigns may be Service-specific or cross Service activities.
3. Supporting the Delivery agenda/narrative & developing the insights to achieve business outcomes. Through mastery of the key delivery metrics & business processes, apply operational rigor & x-team collaboration to tell the delivery story while developing the insights to drive business outcomes. (Example indicators may include: Fall Forward Sales, Rev, CCI, Solution Contingency Management, CoPQ, CTS, CDP, BCM, E2E Delivery Management, Core Metrics, DL Certification, RDE %, Client Feedback)
4. Supporting the business processes and/or Strategic Initiatives to drive the actions to achieve business outcomes. (Examples may include: Automation & Productivity, Contract Operating Plan, Delivery Led Sales (Upsell / Defend / Fall Forward Campaigns), E2E Delivery Management continuous improvement, MMD evolution, Client Data Protection (CDP), Business Continuity Management (BCM), DL Certification, Delivery Recognition & Delivery Success campaigns, Client Success adoption, Methods
2.0 adoption)
5. Collaborating with colleagues across Services to drive consistency of delivery management approach & improved synergies & efficiencies. Knowledge & Skill Requirements: Delivery Experience & Expertise, Business Operations Management, Client Relationship Management, Operational Excellence, Metrics Analytics. Personality traits:

• Persistence & follow through
• Optimistic & high energy
• Strategic thinker
• Self-motivated & adept at juggling competing priorities to tight deadlines
• Executive presence
• Flexible & adaptable in a frequently changing environment
• Decisive & Proactive
• Creative
• High attention to detail
• Ability to manage senior stakeholders
• Pragmatic, analytically minded & metrics-driven
• Curious with a natural inclination to challenge status-quo