AddressBranch Management: Oversee the overall functioning of the branch, including operations, customer service, sales, and compliance.
Team Leadership: Provide leadership and guidance to branch staff, including setting performance targets, conducting regular performance evaluations, and fostering a positive work environment.
Customer Service: Ensure high levels of customer satisfaction by resolving escalated customer issues, maintaining a welcoming branch atmosphere, and implementing customer service best practices.
Sales and Business Development: Develop and implement strategies to achieve branch sales targets, including promoting bank products and services, identifying new business opportunities, and fostering relationships with existing and potential customers.
Compliance and Risk Management: Ensure compliance with all regulatory requirements and internal policies and procedures, including overseeing branch audits, implementing risk management practices, and addressing any compliance issues.
Financial Management: Monitor branch financial performance, including revenues, expenses, and profitability, and take appropriate actions to achieve financial targets.
Training and Development: Provide training and development opportunities for branch staff to enhance their skills and knowledge, ensuring a high-performing team.
Community Engagement: Represent the bank within the local community, participating in community events, building relationships with community stakeholders, and promoting the bank's brand and reputation.
