AddressWe are hiring for an AVP - Source to Pay Helpdesk !!
Work from Home
Key Responsibilities:
- Provide leadership and strategic guidance for the S2P Help Desk team
- Collaborate with the Coupa teams to provide Level 1 support for all S2P help desk support channels within the requisite SLAs for resolution
- Oversight and review of all S2P support channel inquiries
- Collaborate with various Level 2 support teams across S2P and cross-functionally with the financial systems development team
- Collaborate with IT teams that support Coupa integrations and submit IT change tickets for enhancements and other system changes
- Collaborate with Coupa-run support team for resolution of product issues/defects
- Drive adoption of technology and artificial intelligence (AI) such as Tech Compass for enhanced support to Coupa users
- Lead & mentor team members on process execution and technical skills
- Other ad hoc duties as assigned related to S2P Help Desk teams
Required Skills/Knowledge:
- Bachelor's degree with a minimum of 10+ years of overall work experience and 6+ years in S2P, Sourcing, Procurement, Accounts Payable, etc.
- Minimum 5+ years of business knowledge in Procurement, Accounts Payable (AP), Supplier Information Management (S2P) and/or Contracts (CLMA)
- Good understanding of S2P Coupa modules
- Experience in data analysis and problem-solving capabilities utilizing process expertise
- Experience working with stakeholders to deliver on commitments
- Effective oral and written communication skills
