AddressBranch Head
Critical Requests at branch
6. Nil Escalations at branch and complaint handling
Capability Building & Manpower Management :
1. Team Building
2. Training and Development
3. Manpower Planning
Other Responsibilities:
1. Implement centrally-originated projects on customer service, automation, processes and compliance in the branch
2. Monitor specialized desks at branches
3. Follow up on legal cases pertaining to branch
4. Business continuity planning for the branch
5. Contribute to employee morale and plug employee turnover
