Address As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a dynamic and experienced Associate Manager- Business Analyst to join the Leadership Team of the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.
Responsibilities:
Team Leadership: Lead and manage a team of skilled Business Analysts & project managers, fostering a collaborative and high-performance culture. Requirements Management: Plan & Conduct interviews, workshops, and meetings to elicit detailed information about the project's objectives, functionalities, and constraints.
Project Planning: Lead project planning activities, developing detailed schedules, milestones, and resource allocation plans to ensure timely and efficient project execution.
Project Execution: Ensure successful execution of project deliverables and activities while maintaining strict adherence to defined processes and industry best practices.
Stakeholder & Cross-functional Collaboration:
- In a client-facing capacity, collaborate closely with stakeholders in North America (NA) and India, demonstrating flexibility to accommodate interactions during the morning business hours of NA region. Engage with diverse teams including business users, product development, engineering, quality assurance, sales, finance, operations, and customer success to ensure the seamless execution of the project.
- Collaborate with cross-functional teams to create and maintain detailed project plans, identifying dependencies, potential risks, and mitigation strategies for successful project outcomes.
Subject Matter Expert Engagement: Leverage subject matter experts to identify, interpret, and provide recommendations based on customer needs, industry trends & best practices.
Communication: Facilitate improved communication between stakeholders and the development team for efficient feature development and delivery.
Release Management: Oversee release management activities, coordinating with cross-functional teams to define scope, schedules, and priorities for a streamlined release process.
Process Adherence & Improvements: Ensure that teams adhere to the release management process, and deployments to higher environments are executed according to agreed-upon schedules with the customer.
Strategic Advisory Role: Advise business groups by offering strategic direction and technical insights to identify and address business issues and opportunities.
Policy Alignment: Ensure that policies and procedures are in line with the corporate vision, contributing to the overall organizational success.
People Management: Play a pivotal role in the selection, development, and evaluation of personnel within the team, fostering a culture of continuous improvement and collaboration.
#LI-SM1
#LI-Onsite
Health & Wellness
- Hybrid & Remote Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Generous Retirement Benefit Plans, including a company-matching HSA program.
- Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our
Q2 Community page
. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute
, Ladders for Leaders
, and The Trevor Project
, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center
helping LGBTQ communities, JDRF
, and Homes for our Troops
, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
