Assistant Manager, Liabilities Operations

RESPONSIBILITIES

• Ensure end to end processing of assigned activities/products in line with agreed SLA & TAT. Activities whilst (Investment, Insurance, Outward clearing under CTS/MICR, ECS Debit & Credit and Transfer transactions.
• Ensure error free processing for all financial transactions (ebbs , e-branch, PSGL & other related applications ) within self-allotted authorities and after obtaining the necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and averse comments in audit review.
• Backup for other unit activities such as CASA Account opening, Salary processing, Deceased settlement, WB products- Account Closure, FD processing,
• To comply with regulatory guidelines, country policies, internal process applicable to product in specific & with respect to liability operations.
• Ensure updation of all registers, trackers & MIS on a daily basis.
• Ensure friendly, fast & accurate services to both internal & external customers.
• Record Archival as per laid down process/timelines
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries

Strategy

Business

• Processing sanction & disbursals for PL, Mortgage, BIL, LAP products.
• Maintain assigned MIS related activities.
• Effective delegation capabilities which ensure development of subordinates
• Effectively manage PIPs of underperformers.
• Effectively manage team to control attrition to minimum level.
• Identifies and shares best practices within scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes –minimizing non-value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Identify and suggest productivity & process improvement through automation / digitization or cost reduction solutions
• In time execution of assigned activities for which job holder is primary responsible.
• Proactive & timely resolution of complaints, queries from stakeholders & escalation of all incidents to appropriate authorities as per reporting framework
• Consistently exceed productivity, accuracy and timeliness norms
• Effective stakeholder engagement to understand and fulfil the needs of internal and external clients
• Commitment to code of conduct

Processes

• Identifies opportunities for process improvements and remove process “bottle necks” .
• Assess process health (through key metrics) & identify broken processes that requires redesign
• Uses customer/stakeholders’ feedback to continuously re engineer processes
• Successfully implements best practices into own team and migrate them to other teams/ units
• Uses customer feedback to continuously re engineer processes using digitization and straight through process approach.
• Work with multiple teams (Technology and Operations) to arrive at the end state process Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures
• Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends
• Job holder is responsible for error free processing for all financial transactions (ebbs, e-branch, PSGL & other related applications) within self-allotted authorities and after obtaining necessary approvals along with appropriate vouchers signed off to avoid any operational loss thereafter and adverse comments in audit review.
• Timely manner remediate and address root causes as appropriate
• Reduction in customer complaints
• In support to LM/Unit Manager in maintaining complete health of the unit by proactively identifying areas prone to risk within your unit to ensure NIL Losses

People & Talent

• Understands the various components in dept's financials and able to highlight improvement areas including contribution to cost-save measures
• Good understanding of the various components in the dept's financials and be able to plan initiatives to influence trends
• Utilize all training opportunities available
• Ensure Discipline including Nil Unplanned Leaves.
• Engagement & healthy Participation in various CSR activities & Contests conducted across levels.
• Ensure sufficient process knowledge to independently perform operations of other two identified desks and must demonstrate proficiency by successfully performing this activity

Risk Management

• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key
• Elements of operational risk management Proactively identifies, assesses and mitigates risk issues
• Establishes a clear, well tested continuity plan
• Manages process requirements of risk mgmt. framework
• Ensures appropriate follow through of audit findings

Governance

• Elements of operational risk management Proactively identifies, assesses and mitigates risk issues
• Establishes a clear, well tested continuity plan
• Manages process requirements of risk mgmt. framework
• Ensures appropriate follow through of audit findings
• Ensure compliance to laid out processes and procedures while completing process actions
• Ensure no surprise culture: no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
• Ensure appropriate and adequate documentation is in place for process actions.
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls.
• Keep a hawk eye & oversee changes done in any regulatory & internal policy related to your scope of work.
• Challenges the status quo, understanding that change is the only constant in the organization
• Understands & practices methods to sustain change

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Business Teams, Credit, FRM, BRM, PDU, Country Branches , RM’s , GBS , Banca sales , COBAM Team & associated vendors

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Graduate

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers