Address- Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
- Responsible for KPI delivery as per target
- Up keeping of broadband network (Cable - Copper & ODN) and Network elements
- Strength partner infra to ensure timely delivery
- Migrate customers to better technology & speeds
- Responsible for continuous improvement in customer experience
- Responsible for process & SoP adherence
- Responsible for reduce OPEX expenditure
- Improvement in quality of workmanship in the zone
- S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Anticipate risks on services & take proactive action to ensure customer satisfaction
- Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
- Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
- GIS Vs field accuracy
- Gate meeting at defined frequency
- Visits as per defined norms
- Marquee permission
- Proactive corrections
- New process implementation
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
- BE / B Tech - ECE - with more than 6 yrs Or Diploma - ECE with more than 8yrs of relevant work experience
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Driving quality management.
- Team Player.
- Decision maker.
- Lead & Manage Change, Process Orientation & strong Customer Focus
- Excellent Negotiation, Customer Interfacing skills.
- Effective communication/interpersonal skills
