Architect, It - Crm Service & Portals (Hybrid)

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Consultant, Architecture, IT – CRM Service & Portals

Location: Bangalore

Your Role

We are currently looking for a Consultant, Architecture to join our IT Organization. The Architect proactively and holistically supports activities that guide the development and management of technical solutions for Service Cloud and Portals implementation using Salesforce.com.

The Architect provides the leadership, facilitation, analysis, and design tasks required for the development of the enterprise’s technical architecture. The Architect will support the Sr. Architect to create deliverables that help develop target-state guidance (blueprints, standards, guidelines, individual parts, dictionaries, platforms and configurations) for evolving the technical platform landscape across the enterprise, in order to enable business strategy and deliver targeted business outcomes.

What you’ll be doing

The Architect will demonstrate competencies across two key dimensions:

Guide and Implement Solutions

• Works closely with the product managers, product owners and architect peers (e.g., enterprise, business, information, security and solutions architects) to enable agility, scalability and resilience to support required product needs throughout product life cycles.
• As part of the Salesforce architecture and technical team, design create and enhance application architecture and assist the client to shape their architectural vision and roadmap plan.
• Design and instruct the solution framework to the Salesforce development team.
• Translate business requirements into manageable technical tasks combining technical expertise with business knowledge on Customer Service concepts
• Develop PoCs for the client to help them understand the proposed solution and also drive the solution meetings with Customers.
• Understand the Complex Use Cases; Complex EPICS and provide high level design and effort estimates.
• Support the analysis of the current technology environment to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement. Stay current on Salesforce releases
• Collaborates with technical and functional subject matter experts and peers to develop technology architecture that enables and drives new business capabilities and operating models.
• Documents necessary architecture design and analysis work, possibly including project postmortem documentation and metric collection
• Collaborates with other architecture team members and SMEs, project teams and staff in various IT functional areas as needed to fulfill the responsibilities described above.
• Provide standards and guidelines on Application Performance, Security, Scalability Requirements

Define Platform related Non Functional Requirements

• Derive Future-State Technology Architecture
• Support the analysis of technology industry and market trends to determine their potential impact (thru PoC) on the technology architecture, organizational impact (for example, on skills, processes, structures and culture) and financial impact.
• Supports technology investment decisions based on analysis and evaluation to drive targeted business outcomes while ensuring nonfunctional requirements are met.

What you’ll bring

• At least a Bachelor’s degree in computer science, information technology, system analysis or a related study, or equivalent experience
• 9+ years of design and implementation experience in IT
• Certifications in Platform Development 1, Platform Development II, Salesforce Administrator, Salesforce App Builder; Salesforce Technical Architecture; Experience Cloud
• Certification in Service Cloud is a minimum mandatory
• Experience of Designing and implementing site.com / Communities / Web Portals.
• Specialist knowledge on Salesforce.com platform technologies such as Communities; Lightning Components; LWC; Apex; Visual Force
• Expert knowledge in SQL/SOQL/APEX/Dataloader/LWCs. Java/C++ is an advantage
• Knowledge on XML, SOAP; SSO; Bulk and REST APIs
• Good Understanding and working knowledge of Agile Methodologies
• In-depth understanding of CI/CD concepts, Security, Compliance, Encryption, Audit, Data Residency, etc. and the ability to guide implementations.

Skills & Characteristics:

• Experience delivering CRM capabilities that span multiple product areas and industries
• Understanding of SDLC methodologies (such as Waterfall, Agile, DevSecOps)
• Knowledge of IT standards and controls
• Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
• Excellent analytical and technical skills
• Strong communication (verbal/written/listening) skills.
• Experience working in remote teams across continents & time zones is a plus.
• Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models
• Technology neutral: remains unbiased toward any specific technology or vendor choice, and is more interested in results than personal preferences
• Motivated and driven by achieving long-term business outcomes

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

EEO (Equal Employment Opportunity)

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
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