AddressAccountabilities
- Managing operationally external partners
- Leading and managing daily operations delivery covering end user support, solutions and infrastructure
- Committing and achieving performance regarding SLA, budget and user satisfaction
- Ensuring end to end vendor management and coordination
Responsibilities:
- Supervises services delivery and performance: end user support services, solutions, infrastructure services
- Monitors reliability of applications, systems, security of data, and defines emergency plans
- Coordinates the completion of IT processes under conditions which best promote quality, delivery and cost
- Directs, organizes, plans and monitors department activities:
a) Defining & managing service & solutions performance
b) Defining & monitoring operations processes to deliver high quality, reliable and efficient services
c) Implementing improvements to achieve the quality of services expected
- Supervises interactions with central teams in particular with Projects to ensure a smooth transition between build and run activities and with Design Authority and/or businesses to manage change requests
- Elaborates and follows up budget and financial reporting
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
