Accounts Receivable Analyst, India

At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.
We are expanding our Global Billing & Rev Ops team and looking for an Analyst to thrive in a fast-paced and customer-facing environment. The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you'll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and Accounts Receivables transactions. You'll get the opportunity to make an impact and create a scale for a growing Finance organization.
The Accounts Receivable Analyst will own management of A/R (Collections), and cash applications, among other activities. The Accounts Receivable Analyst will be hands-on and support our global team.
As a Accounts Receivable Analyst, You'll Get To

• Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (e.g., Collections).
• Handle outbound collection efforts for domestic and international accounts.
• Maintain accuracy, integrity, and completeness of the Accounts Receivable portfolio by resolving invoice disputes and collecting past due receivables.
• Respond in a timely manner to internal and external collections inquiries with a 'Partners First' mentality and enhance customer experience towards excellence.
• Maximize cash collection to meet/exceed monthly cash targets.
• Work across departments to research and resolve invoice disputes and requests for exceptions.
• Assist the organization to maintain and monitor business financials, and support the organization's short-term and long-term Accounts Receivable goals.
• Manage domestic and international tax form(s) requests, gather requirements, research when needed, fill out forms, and obtain executive approval/signature.
• Advocate for the customer with a good business sense, to strike a balance between protecting the company's business interests and promoting customers' need for superior customer experience.
• Support the organization in developing and implementing procedures/policies to support the organization's objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency.
• Work cross-functionally to develop and optimize billing processes and systems for international markets.
• Support the Finance/Billing Organization with special projects as requested.
  

You'll Be a Good Fit If You Have

• Bachelor's degree in Accounting, Finance or Business Administration; MBA or Masters in Finance preferred.
• 3+ years of experience in collections within the SaaS industry.
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries in writing.
• Problem solving skills and good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision.
• Flexibility with working hours given the global coverage of this role.
• Knowledge of Netsuite and Salesforce preferred
  

This role will be based at our Bangalore office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.
A Little Bit About Us

• Branch is well capitalized with funding from investors such as NEA, Founders Fund, and Playground Global.
• We are headquartered in Palo Alto, CA with teams around the globe.
• Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
• In 2022, we were recognized as one of Forbes Best Startups and certified by Great Places to Work.
• We have more than 3 billion monthly users and are partnered with over 100,000 apps.
  

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
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Skills: Customer Service, Salesforce, Netsuite, Collections, Saas

Experience: 3.00-5.00 Years