Accounts Receivable Analyst

• We are expanding our Global Billing & Rev Ops team and looking for an Analyst to thrive in a fast-paced and customer-facing environment
• The Global Billing & Rev Ops team provides global support to various cross-functional teams, and you'll work with internal stakeholders and external customers to ensure an effortless customer experience while maintaining accuracy in all billing and Accounts Receivables transactions
• You'll get the opportunity to make an impact and create a scale for a growing Finance organization
• The Accounts Receivable Analyst will own management of A/R (Collections), and cash applications, among other activities
• The Accounts Receivable Analyst will be hands-on and support our global team

As a Accounts Receivable Analyst, you ll get to:

• Support with the processing of system transactions such as service provisioning (activation), cash applications, cancellations, and other service related requests (eg, Collections).
• Handle outbound collection efforts for domestic and international accounts.
• Maintain accuracy, integrity, and completeness of the Accounts Receivable portfolio by resolving invoice disputes and collecting past due receivables.
• Respond in a timely manner to internal and external collections inquiries with a Partners First mentality and enhance customer experience towards excellence.
• Maximize cash collection to meet/exceed monthly cash targets.
• Work across departments to research and resolve invoice disputes and requests for exceptions.
• Assist the organization to maintain and monitor business financials, and support the organization s short-term and long-term Accounts Receivable goals.
• Manage domestic and international tax form(s) requests, gather requirements, research when needed, fill out forms, and obtain executive approval/signature.
• Advocate for the customer with a good business sense, to strike a balance between protecting the company s business interests and promoting customers need for superior customer experience.
• Support the organization in developing and implementing procedures/policies to support the organization s objectives in a way they can be enforceable, reduces organizational/operational expenses, and increases efficiency.
• Work cross-functionally to develop and optimize billing processes and systems for international markets.
• Support the Finance/Billing Organization with special projects as requested.

• Bachelor s degree in Accounting, Finance or Business Administration; MBA or Masters in Finance preferred.
• 3+ years of experience in collections within the SaaS industry.
• Strong business writing and customer service background, with proven experience handling and overseeing customer inquiries in writing.
• Problem solving skills and good decision-maker, with the ability to work independently, effectively, and efficiently with minimum supervision.
• Flexibility with working hours given the global coverage of this role.
• Knowledge of Netsuite and Salesforce preferred

Skills: Customer Service, Salesforce, Netsuite, Collections, Saas, Business Writing, Problem Solving

Experience: 3.00-5.00 Years