AddressLooking for a exciting career opportunity!! Kindly refer to the the job description mentioned below and revert at the earliest.
Title: Zonal Operations Manager
Required Experience: In to Operations & Maintenance
Location: Hyderabad
Education: Any Graduate / Management
- Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
- Ensure implementation of operational policies and procedures at Zonal Level.
- Monitor performance of branches and ensure high productivity levels.
- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
- Monitor and track implementation of BONU and BONT for existing network and customers.
- Support rollout of new platforms like GPON (Gigabit Passive Optical Network)
- Provide support to community Projects in respective zone
- Provide support to corporate customers in respective zone
- Work in supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
- Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.
- Ensure timely execution of special projects/ up-gradation assignments.
- Establish measure of performance and monitor performance of Operations staff.
Eligibility:
1. Candidate from Telecom / ISP industry
2. Consistency in employment
3. Min 8 yrs of experience in operations & maintenance with sound technical background.
Talent Acquisition Team
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