AddressVP - Process Improvement
Skill Sets:
- Deft at Project Management with both internal as well external stakeholders.
- Ability to convert activities into defined processes with consensus from both external and internal stakeholders.
- Attention to detail and logical reasoning to identify gap in existing process and redefine business processes wherever necessary.
- Presentation skills are essential to summarise and represent relevant areas for discussion, summarise progress and present solutions as well as scale up approach to both internal and external leaders.
- Ability to identify objective parameters to assess functional and business performance. Also expected to translate metrics into pieces for analytics-based assessment and conversion to dashboards for day to day as well as periodic monitoring.
What You will do:
- Drive and own NP Operational Performance Improvement
- Identification, definition & implementation of Process Improvements by APPs on the network
- Translate improvements identified or required into SOPs / Guidance Notes
- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end
- Pre-emptively identify areas of inter NP disputes or challenges in NP operations that may require attention and pursue possible resolutions
- Definition & implementation of Process of Ongoing Operations team working
