User Support – French Speaking

What you will be handling in daily operations:

• Maintain information system and database up to date (core business applications and websites):

o Verification of data and input it in business applications following received requests through
different channels.
o Migrate data from one plateform to another.
o Hands on & analyze business applications to write how-to guidelines for the users.
o Maintain information up to date on assigned business applications.
o Test & correction of bugs when there are new updates/deployments.

• Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and

help to solve problems.

• Maintain reports/dashboard updated.
• Ensure a continuous update of knowledge bases.
• Translate business documents in French <-> English.

Attention: This position is not for those who major in IT domain.
Job Requirements

• 1 years working experience with customer-oriented mindset. New graduates/ freshers with customerorientated mindset are welcome.
• Professional proficiency in French (writing and speaking) is mandatory.
• Proficiency in English is a plus.
• It is a plus if you have experiences in one of below skills:

o MS Office including 2019, Microsoft 365 and related communication tools.
o Experienced on database management platforms (CRM Oracle, Salesforce, Drupal, WordPress).
o Experienced with media tools (Illustrator, Photoshop, Camtasia, Powtoon…).
o Ability in using VB, VBA, and other programming languages.
Must have Skills

• Be authentic, awesome and willing to step out of your comfort zone continuously.
• Can-do attitude.
• Sense of communication.
• Responsibility and autonomy

- Be a team player. - IT know-how and critical thinking.

• Willing to experiment new products/releases.

Special Care for Employee

• Work from home 2 days/ week.
• Dell laptop and external monitor for your work.
• 100% salary on probationary period.
• Up to 2-month performance bonus.
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
• Annual health check-up and premium health insurance for employee.
• Various attractive teambuilding activities and company trip.
• Sport, personal activities sponsor.