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Form of workProduct Support Engineer II -Server
Your Mission
As a Product consultant, you will be responsible for UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
This is what you'll do at UiPath
- Escalation point of contact for UiPath software support in pre-sales and post-sales stages
- In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
- Help UiPath customers with Technical/Product issues.
- Routing Feedback to the Product team
This is what you'll bring to the team
Must Have Technology
- B.E/B.TECH in Computer Science/or equivalent degree
- 5-7 years of experience in Application Support or Product support
- Network protocols, network administration, and network security knowledge.
- Experience using automated monitoring tools (SCOM, SCCM, Nagios)
- Experience with Web Server technologies, especially IIS
- Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop
- Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems)
- Good Knowledge of Microsoft Active Directory and SQL Server
- Knowledge of ITIL and industry best practices for support.
- Good knowledge of security as it relates to cloud-based infrastructure.
Added Advantage
- Experience with workstation management systems and desktop imaging advanced cloud-based certification (AWS/Azure/Google) is an added advantage.
- Linux knowledge is a plus.
- Previous RPA experience working with UiPath, Automation Anywhere, Blue Prism, and Open-Span is a plus.
Soft-Skills
- Very good communication and Customer Presentation Skills
- Fluent in written and spoken English.
- Excellent problem-solving skill
