Production Support Engineer

Company Description
Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Nielsen
Job Description
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 
Job Purpose:
In Service Operation Support, the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group.
Job Description
Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts)  within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality; An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud; and most importantly: the desire to constantly make things better. Other responsibilities would include:
Roles & Responsibilities

• • Identifying common issues and working toward long term solutions.
  • Excellent problem solving/analytical skills.
  • Maintaining & monitoring production applications and systems.
  • Internal documentation.
  • Working closely with management, DevOps, and Engineering teams to execute on tasks.
  • Work on defined SLA’s to make sure that our client receives the best of the services.
  • Identifying opportunities for process improvement.
  • Must be able to manage and prioritize multiple work requirements.
  • Ability to work independently and in a team environment.
  • On-Call duties as required.

Required Skills

• • Bachelor’s degree in Computer Science, Information Technology or related field.
  • 1 - 4 experience working in role of Support Engineer / Product Support Engineer / Application Support Engineer.
  • Ability to read and write various programming languages such as Java, .Net, SQL.  
  • Experience with, and knowledge of, both Relational and Non Relational Databases and Data Stores.  (MSSQL, MongoDB, Kafka, etc.)
  • Experience with AWS or other cloud platforms.
  • A proficiency in Networking in both Physical and Cloud Environments.
  • Superior written and oral communication.
  • Ability to work independently and as part of a team.
  • Problem solving skills necessary.
  • Excellent time management skills.
  • Passion for data, attention to detail, intellectual curiosity, and a love of problem-solving

Additional Desired Skills

• • Knowledge of GIT, Jenkins, and other Continuous Integration services.
  • Experience with knowledge base creation and Technical documentation skills would be considered an asset.
  • Have an affinity with Video, Music & Sports domain.
  • Like to understand and brainstorm about architecture.
  • Have knowledge of other technologies like orchestration tools, database optimisation, server/application optimisation.
  • Experience with DevOps practices and software.
  • A passion for exploring / understanding new programming languages

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