AddressYears of Experience: 4 -6 years
Education Required: Graduation in B.Sc or BE in IT or Computers
Roles and Responsibilities:
- Daily operational activities for Projects & Monitoring all servers and transactions.
- Complete issue reporting and tracking till closure in ticketing tool.
- Ensuring Minimum escalations form clients and within the organization.
- Meeting all SLA requirements & Complete ownership of L1 and L2 support.
- To check / Analyze the transactions and logs and device settlements.
- To track down issues and raise the same in issue management tool.
- To support operational daily mails, chats and calls from clients, stakeholders & to help operational process documentation.
Special skills:
- Experience in ATM/Prepaid transaction switching technology.
- Good Understanding on Payment & Card Domain.
- Basic knowledge in relational database, Linux, UNIX, Java, C++
- Good verbal and written communication skills & Data presentation skills.
