AddressOver the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.
Job Description
Primary functions & responsibilities
- Primary responsibility is to administer and support the Windows Servers, SQL databases, Network Infra, including monitoring of system, databases, and application health to ensure higher system performance and maximum uptime.
- Prior experience working on an enterprise infra monitoring tool and ticketing system is must.
- Excellent verbal & written communication skills, problem solving skills, customer service and interpersonal skills.
- Comfortable working in rotational shift to support 24x7 global IT environment and participate in an on-call support during off-hours and weekends.
Qualifications
Education:
- Bachelor’s degree in Information Technology or Computer Science
Experience Required:
- 3+ years of experience working for a mid to large size firm supporting Datacenter systems such as Windows Servers, Storage, VMware, MSSQL Databases, Active Directory & Network Services/ supporting NOC operations.
General Requirements:
- Hands-on experience supporting Datacenter systems including but not limited to Servers, Storage, VMware, MSSQL Databases, Active Directory, Fileservers, Cisco routers, switches, Palo Alto firewalls, and Meraki APs.
- Proactively monitoring of IT Infra systems and resolve technical issues with SLAs.
- Continuously work on Infra improvements while optimizing and automating repeated issues, processes, and to document as SOPs.
- Good knowledge with deploying Microsoft fixes, Cumulative Updates and Service Packs.
- Perform after hours scheduled maintenance and support with release/change deployment activities.
- Should be flexible, quick learner and team player with “get-it-done” personality
- Ability to work independently in a rapidly growing environment
- Good understanding of ITIL processes is important.
- Strong command over communication and collaboration skills to work with global IT team and able to support global users.
- Comfortable working in 24x7 global IT Operation team and flexible in participating in rotational on-call support during weekends and off hours.
- Working knowledge of PowerShell and Python scripting will be added advantage
Reporting Relationships
Lead Engineer, Production Support There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
