Trust & Safety New Associate - Domestic Language

Skill required:
Domestic Language - Punjabi
Designation:
Management Level - New Associate
Job Location:
Mumbai
Qualifications:
Any Graduation
Years of Experience:
0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met.
You will be a part of Domestic Language team which has a strong knowledge of cultural context in the transactions handling and is proficient in English and Hindi. Being fluent in reading and writing in a regional language would be an added benefit (Hindi, Tamil, Bengali or Urdu).
You will be working on reviewing content in Punjabi where the team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services. They review content that may be sensitive in nature and ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.
What are we looking for?

• Ability to meet deadlines
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• ILS

CONTEXT
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform
companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and
helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defence by helping improve the quality and safety of
online content while gaining
ou will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content
and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the
system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and
dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at
times. In the context of this role, individuals may be directly or inadvertently exposed to potentially
objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content
moderators need strong resilience and coping skills. We care for the health and well-being of our people
and provide the support and resources needed to perform their job role responsibilities. Active
participation in Accenture’s well-being support program, designed specifically for the Trust & Safety
community, provides valuable skills to promote individual and collective well-being
Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts
• E

As an Agent, you are responsible to

• Review content- user profiles, videos, texts, images etc
• Investigate and apply client policies
• Escalate and/or resolve the issue that is reported by users or flagged by the system

Note- The reported content could be sensitive or of graphic nature
DUTIES AND
RESPONSIBILITIES
Your role requires following responsibilities –

• Review, classify and/or remove content according to client guidelines, using specific tools and

channels

• Understand and make decisions/take actions as per client policies and guidelines
• Stay up to date with any changes on policies/process
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Identify improvement opportunities in workflow and suggest solutions to improve quality and

overall efficiency of the process

• Participate in continuous training programs and workgroup discussions for optimal

development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our

communities safe

• Engage in the well being activities
• Meet desired efficiency established by business

SKILLS REQUIRED
DEFINITION
The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best

interest of client policies

• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Basic internet research skills

Good comprehension, communication (verbal, written) skills is required to interpret content
Add- any additional language requirement
OTHER SKILLS
Additional skills-

• Be a team player and value cohesiveness
• Be flexible to cater to changing business needs in a fast-paced environment
• Be aware of social trends, political situations, current affairs etc.