Trust & Safety Associate - Foreign Language

Skill required: Foreign Language - Arabic Designation: Management Level - Associate Job Location: Mumbai Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? As an Agent, you are responsible to • Review content- user profiles, videos, texts, images etc • Investigate and apply client policies • Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met. You will be a part of Foreign Language team which will help translate documents to clients across industries such as telecom, media, entertainment, banking and insurance. You should be proficient in the Foreign Language and use translation tools to meet the clients’ needs. You should also have at least a B1/B2 certification from a recognized institution. The Arabic language team aids in translating process documents, reports and presentations from Arabic to English and vice versa, as required. The team is responsible for processing subcontractor documents, balanced scorecard and predefined reports. The team is also responsible for claiming missing documents from contractors/providers and coordinating with support centers for subcontractor documentation indexing. What are we looking for? The following skills are required to perform this role- • Strong coping, emotional resilience, and stress-management skills • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies • Strong attention to detail • Comfort synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills • Basic internet research skills • Good comprehension, communication (verbal, written) skills is required to interpret content • Adaptable and flexible • Ability to perform under pressure • Ability to work well in a team • Written and verbal communication Additional skills- • Be a team player and value cohesiveness • Be flexible to cater to changing business needs in a fast-paced environment • Be aware of social trends, political situations, current affairs etc Roles and Responsibilities Your role requires following responsibilities – • Review, classify and/or remove content according to client guidelines, using specific tools and channels • Understand and make decisions/take actions as per client policies and guidelines • Stay up to date with any changes on policies/process • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process • Participate in continuous training programs and workgroup discussions for optimal development in the role • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe • Engage in the well being activities • Meet desired efficiency established by business • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

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