Technical Support Executive

Technical Support Executive: 2 Profiles

Shift Timings: 7:30 PM to 4:30 AM IST (9:00 AM to 6:00PM EST)

Skill Sets required:

• Excellent written and verbal communication skills in English.
• Should be detail-oriented, responsive and take end-to-end ownership.
• Good research and analytical skills.
• Able to understand client request.
• Computer/internet savvy.
• Should be well-versed with HubSpot.
• Basic knowledge of Microsoft Office
• Preferably from an international voice process (Technical support Mandatory).
• Minimum experience 6 months to 1 year

Education:

Diploma + 1-year Experience

Or

B.E. (Fresher or experienced)- Mechanical, Chemical, Civil Automobile, EXTC, Electrical

Job Responsibilities:

• Set-up new accounts in Convirza and activate call-tracking campaigns.
• Add information to the Call Tracking Master Log spreadsheet on the Google Drive
• Log the Call Tracking Number and Activation Date in TGRAMS Notes field.
• Conduct test-calls on newly activated tracking numbers and those updated with new routing numbers.
• Inform all relevant teams via email about new call tracking activations.
• Make necessary edits, such as updating target numbers, names, and recording indications.
• Deactivate tracking numbers when they are no longer an advertiser, or upon Change Order request.