Technical Support Executive

Education: BE IT/ Diploma in IT or Engineering Field. Professional certifications like MCSE, VMware, RHCE etc. will be a definite plus.

Experience: 1 to 3 Years [ Fresher’s can Apply for a Trainee position]

Pre-Requisites:

• Good Communication Skills – Oral and Written, Problem solving attitude and Ability to handle customer situations.
• Domain expertise – Microsoft Solutions – AD/Exchange/OS365/MS SQL, Virtualization, Security –AV/AS/DLP/SIEM, Firewall, Backup and Storage

Roles & Responsibilities:

• Technical Support Executive, is responsible for providing Technical Support services to customers on assigned products and solutions from Syscraft.
• This is a customer facing role and require daily visits to customer places as per the requirement. The role also might require the executive t be stationed at customer premises.
• Installation, Configuring and troubleshooting at the customer premises – WIN/Linux Environment.
• Firewall Management – Installation, Configuration, Management, Policy Setting etc.
• Infrastructure Assessment – Server Utilization, Application requirement, Storage Architecture, Virtualization models etc.
• Ability to Independently monitor, network, systems, Internet, WAN, wireless, VPN security etc.
• Analyze technical problems & respond to the customer complaints by taking remote, field visit or on a tele call.
• Maintaining a log of all support issues and their status and Report to customer and Manager.