Address
Form of workTechnical Consulting Engineer - Python, Ruby on Rails
You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.
What you'll be doing:
* Triaging, prioritizing, and resolving support inquiries from our customers
* Engaging with our engineers to diagnose and solve customer issues
* Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
* Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
* Being a part of an on-call rotation
What does it take to work at Cisco:
* 3+ years of experience in technical support or support engineer role
* Strong wr...
You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.
What you'll be doing:
* Triaging, prioritizing, and resolving support inquiries from our customers
* Engaging with our engineers to diagnose and solve customer issues
* Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
* Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
* Being a part of an on-call rotation
What does it take to work at Cisco:
* 3+ years of experience in technical support or support engineer role
* Strong wr...
Technical Consulting Engineer - Python, Ruby on Rails
You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.
What you'll be doing:
* Triaging, prioritizing, and resolving support inquiries from our customers
* Engaging with our engineers to diagnose and solve customer issues
* Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
* Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
* Being a part of an on-call rotation
What does it take to work at Cisco:
* 3+ years of experience in technical support or support engineer role
* Strong written and interpersonal communications skills
* Fundamentals of computer programming. (e.g., be able to read/understand code)
* Power-user proficiency with computer systems (e.g., command-line and scripting experience)
* Comfortable with the fast-paced and unpredictable nature of support engineering
* Consistent record to work cross-functionally within a team-oriented environment
* Strong desire for technical growth
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.
What you'll be doing:
* Triaging, prioritizing, and resolving support inquiries from our customers
* Engaging with our engineers to diagnose and solve customer issues
* Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
* Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
* Being a part of an on-call rotation
What does it take to work at Cisco:
* 3+ years of experience in technical support or support engineer role
* Strong written and interpersonal communications skills
* Fundamentals of computer programming. (e.g., be able to read/understand code)
* Power-user proficiency with computer systems (e.g., command-line and scripting experience)
* Comfortable with the fast-paced and unpredictable nature of support engineering
* Consistent record to work cross-functionally within a team-oriented environment
* Strong desire for technical growth
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
