Address
Form of work
SalaryResponsibilities
. Handle the issues/request reported through various ticketing tool within agreed SLA&rsquos
. Should handle Voice and Non-Voice tickets simultaneously.
. Responsible for executive leadership and Board members IT support.
. Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
. Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
. Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
. Set up and configure computer systems.
. Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
. Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
. Trouble shooting issues related to business specific applications.
. User provisioning of various business applications(ERP)
. Support New Transitions, Ramp Up&rsquos/Down&rsquos, Business migrations/Site Consolidations Projects.
. Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
. Knowledge Management - Ensure the Knowledge Articles are used on all issues.
. Provide Hands and Feet support to other IT Teams for any scheduled activities.
. Install and configure computer hardware, operating systems, and applications.
Qualifications we seek in you!
Minimum Qualifications
. Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.
. Strong domain knowledge and technical orientation.
. Knowledge of OS, MDM and Office Issues.
Preferred Qualifications/ Skills
. Customer Service and Problem-Solving attitude.
. Good communications skills in English.
. Should be able to deliver on tight timelines.
