Address Graduates and Post Graduates from any stream can apply
Impeccable Verbal and Written Communication skills in English
Minimum 2 Years of Experience as Team Leader
Must have B2B lead generation experience only.
Flexible to work in a 24X5 environment
Should have experience in Team handling, campaign completion on or before end date.
Should have proven work experience in Team Management.
Job Responsibilities
Managing subordinates in the team assigned
Deploying headcounts on the given allocation as per SLA
Tracking performance, productivity, attendance and adherence in order to achieve goals in a timely manner without compromising any quality and compliance
Disseminating daily, weekly and monthly trackers to the WFM, Managers and management on a regular basis
Creating zestful work environment inducing the optimum level of productivity from resources
Achieving monthly Targets and making sure that disqualifications remains limited to minimum numbers
Allocating campaigns to team members on daily basis
Monitoring reporting on standards performance targets
Arranging chairing weekly team meetings, focusing on targets Achievements
Understanding the criteria and responsibilities of a Team Leader by maximizing output in the department to foster organizational growth.
Responsible for handling campaigns across the globe, primarily focusing on the US market
QA, feedback to the team basis process and campaign requirement
Provide additional insights to the management team on campaigns by analysing data points campaign output
Daily coordination with department Heads on Process improvement, Resource allocation Workflow management
Coaching Feedback
Attrition management /Productivity management
Hourly/Daily/Weekly performance tracking to ensure end goals are met
Provide daily performance update to the team ensure rigor on all metrics
Manage daily asset files of different clients for the process
Rework on lead rejections basis quality norms convert them to prospect leads
