Team Leader - Housekeeping

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

Administration

• Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and  incident records

Customer Service

• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Assist the Assistant Housekeeper in ordering of supplies
• Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
• Ensure zero wastage of supplies, manpower and energy

Operational

• To maximize performance and efficiency of the department by the correct allocation of areas to associates
• Carry out stipulated trainings as per the departmental manual
• Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
• Ensure correct maintenance of log book and all departmental records

Personnel

• Carry out daily briefings, training, grooming checks and marking of attendance
• Carry out departmental induction programs
• Convey to Assistant Housekeeper any concerns raised by associates
• Ensuring redressal of any associate complaints / issues

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

• Diploma / Degree in Hotel Management
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times