JOB DESCRIPTION :- TEAM LEADER
For Team Leader- Voice Process:
Required Experience- 1 yrs minimum in BPO
For Team Leader- Non Voice Process:
Required Experience- 1 yrs minimum in BPO
Job Location- Jaipur II Salary- Upto 3.5 LPA
Education & Qualification:-Graduates & Undergraduates can Apply
Responsibilities:-

• Must have excellent product knowledge
• Should have the maturity and experience to manage his/her team members and serve as a strong

second line

• Should have the required expertise and analytical skills to provide strategic process improvement

inputs - (operational excellence)

• Ownership on Quality performance of delivery
• Should be open to work 24/7
• Attrition ,Shrinkage & Absenteeism management & ownership for control
• To own, drive and develop the team members for being effective in their role
• Need to work towards enhancing the customer experience and overall service delivery
• Meeting client expectation and process metric

.Candidate should be flexible with Rotational Shifts & 6 days working culture.