Experience : 4 to 7 years
Plan, organize, control, and evaluate operations- Conduct regular meetings with the Team and drive them to achieve the required results.
- Set Goals and Targets for the team, identify training requirements for the department and conduct training sessions
- Regularly update knowledge base and communicate the process updates with the Team members
- Handle the client and customer level escalations
- Identify problematic areas and implement strategic solutions in time
- Perform additional duties as assigned by the management
Should have excellent communication in English , Hindi & Tamil- Flexible to work in rotational week off
- Team handling experience in Domestic Voice Process is a must.
- Immediate joiners
Interested Candidates can share your updated CV to jobs@infosearchbpo.com or can Contact HR @ 044-42925000
You can also Walkin to :
Infosearch BPO Services Pvt Ltd,
No.237, Peters Road, Gopalapuram,
Chennai - 600 086.
Landmark:Near Satyam cinemas.
Interview Time- 10 am to 4 pm