Address- Customer Service-Contact CentreTamil Nadu
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New Job Title
-
No. Of Openings
1
BAND
Band 2
Grade
Level 4
Designation
Team Leader
Campus/Non Campus
Non-Campus
Employment Type
Full Time
Requisition Type
New
Employee Category
-
TAT
0
Closing Date
11 Apr 2024
Company
Matrimony.Com
Business Unit
MM-Bharat Matrimony
Department
Customer Service-Contact Centre
Sub Department
Inbound - V
Country
India
Region
Tamil Nadu
State
Tamil Nadu
City
Chennai
Working Location
Guindy
Industry
-
Functional Area
Customer Service/Call Centre/BP ...
Role
-
Skill
CUSTOMER SERVICE MANAGEMENT
Minimum Qualification
No data available
Job Location – Chennai
Designation- Team Leader
Reporting To- Senior Manager
About Us
matrimony.com provides both matchmaking and wedding related services through websites, mobile sites and mobile applications and is also complemented by 120+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 6 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 80 billion wedding services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com. Matrimony has also forayed into international markets with its UAE operations completing over 3 years and Bangladesh operations commencing in 2021.
Department Overview
Customer care department provides professional and high quality assistance to customers of matrimony.com throughout the customer life cycle.
Role Overview
Responsible for meeting revenue targets by coaching and managing multiple teams. Ensure reduced attrition rate and overlook the entire responsibilities of customer service in collaboration with the other functional teams.
Key Responsibilities
- Team leader must make efforts to maximize the revenue generations and ensure that all members adhere to SLAs
- Manage the team and minimise the attrition rates also comes under the purview of the team lead
3 Required to work with cross- functional departments and also ensure that timely resolutions
are provided to the customers and that the agents meet their targets.
Skill and competency
- Excellent interpersonal skills, coordination skills, persuading skill, team management skill
- Good knowledge about the product and working of business and standards
- Ability to handle and coach large teams
- Ability to acquire in depth product knowledge
- Ability to interact and coordinate with cross functional departments
Education and Experience
- Graduate with a minimum experience of 2 years
- Should have basic knowledge of excel
