Team Lead (Learning & Development Services)

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. About Global Business Services: Invented for life. Empowered by us. As the integrated and process-oriented service unit of Bosch, we provide best-in-class services to Bosch’s internal divisions in order to support their business. Over 9,500 associates all over the world deliver services across seven process lines, serving over 300 Bosch legal entities. With our end-to-end process organization, we overcome functional boundaries to ensure the best possible customer experience. Supported by a central key account management team, customer requests and feedback are processed systematically and in close collaboration with the respective service owners. This business model welcomes the creation and improvement of standard processes that allow individualization, with the goal of providing five-star service to our customers.

Implement Learning & Development strategy in-line with stake holder requirement

Review team performance of Training services

Participate in management reviews with respect to KPIs, Service excellence

Identify and resolve service related issues raised by stake holders with systematic root cause analysis.

Develop competence of team to ensure uninterrupted services.

Plan resources based on evaluation of the demand with respect to the services provided.

Monitor KPIs, SSF tickets, Team performance, Deploy targets and guide team to achieve targets.

Establish regular connect with various entities, Central team, Stake holders, Business units to ensure timely information sharing within the region and outside India region.

Participate in Global team meetings and implement relevant actions with respect to L&D strategy and update of processes.

Plan and Delegate documentation of processes and Change management.

Implement changes Manage audits at the department level

Promote Lean concept, efficiency improvement across the department.

Drive Automation and process improvement.

Monitor and review timely publishing of reports, Service related data.Knowledge:Knowledge in HR domain - Learning and Associate Development area Knowledge of IT tools such as SAP, MS office

Knowledge of training related IT tools

Leadership competenceFunctional Skills:

Competent in leading a team of professionals, Planning of resources Competent in understanding Business strategy, Stake holder requirement, Crisis management, Future orientation

Competent communication and collaboration skills

Competent in problem solving, Analytical ability to resolve issues, Conflict management

Any Graduate or Post graduate with experience

5 to 7 years of experience in HR / Learning & Development service area