Team Lead For Customer Service (Domestic Voice Process)  

• On paper, 2+ years’ experience as a Team Leader and, over all, 5+ years’ experience should be there. […]
• Should be well versed in his or her KRAs as Team Leader.(Attrition, Shrinkage, SLA, CSCAT, AHT, Team and stakeholder management, Inbound Customer Service experience)
Work Experiences : Minimum of 2 years (Team lead) above in leading a team with relevant experience in Voice process, retention.
Key role is to spend time with agents, monitoring and coaching, being visible and available to assist with any escalated support enquiries, ensuring that agents are available to take calls, are fully...