Systems Analyst 1-It

Responsibilities:

Day to day Storage support activities involving–

• P1, P2 & P3 incident handling and troubleshooting.
• Manage LUN sizing, storage pools and volume configuration activities.
• Manage fiber channel switch and zoning.
• Perform daily health checks and keep track on performance of storage arrays.
• Perform maintenance activities like firmware upgrades, log collection etc.
• Assist onsite team in replacing faulty hardware and maintenance activities.
• Storage capacity management and planning.
• Identify and document SOPs whenever required.
• SAN array monitoring and advanced troubleshooting.
• Assist System administrators with LUN provisioning on target devices (Windows and Linux).
• Perform activities related to install, configure and managing SAN devices and fiber switches.
• Administer Brocade director FC switches as well as blade chassis FC devices.
• Execute FC zoning for development and production storage volumes.
• Develop and maintain records for entire storage as well as FC systems.

Qualifications

Basic:

• 4 Years Bachelor’s degree in Engineering or Computer science.
• 4 to 6 years of IT Infra support experience.
• Remote IT infrastructure support experience.
Good communication skills.

Preferred:

• Minimum 2 years of experience in SAN administration on one or more products like DELL EMC, HP 3PAR, NetApp ONTAP, IBM etc.
• Good understanding of SAN architecture.
• Good understanding of Windows and Linux operating systems.
• Work experience in one or more Infrastructure monitoring tools like Nimsoft/Zabbix/SCOM.
ITIL Foundation Certification

Expectations:

• Expected to work in shifts covering adequate overlap with US time zones.
• 24 X 7 On-Call Support.
• Flexible to learn & support different technologies as needed.
• Good communication skills.