Address Job Description
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Responsibilities
Responsibilities:
Provide level two application troubleshooting and support for Retail cloud service customer
Extensive experience in ORACLE WebLogic Server administration in 24x7 Production environments
Excellent working knowledge in configuring multiple WebLogic domains including machines, manage servers, node managers and cluster environments
WebLogic Administration with expertise in Installation, Configuration, Trouble shooting, Performance Tuning, and deploying applications In Production and Development Environments
Candidate must have knowledge about container orchestration tools like Kubernetes and logging/monitoring tools in automating and deploying application on regular maintenance activities(installs,upgrades,patching etc) using Chef,Terraform and Python.
Cluster configuration for achieving load balancing and failover mechanism
JDBC - connection pool and multi data source configured with Oracle DBA and others RDBMS
Deploying the JAR, WAR, EAR files in standalone and clustered environments
Node Manager Configuration remote managed server start and stop
Tuning JVM heap to maximize the number of clients accessing the applications
Monitoring and analysing resources, Standard logs, application logs and domain logs
Extensive knowledge Configuring WebLogic server instances into WebLogic clusters for high availability
Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation
Configuring Web Logic Plug-ins in Oracle Http server and configured load balancing and fail-over solutions
Experience in supporting Oracle Retail Enterprise channel Products like RMS, RIB, Planning, etc preferred
Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling and directly resolving escalations
Build and maintain excellent relationships with customers and achieve the high customer satisfaction
Act on behalf of the customer, partnering with engineering, cloud operations and customer service teams to restore customer availability or assist with implementations
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Address support requests that are escalated to our team from other parts of the company
Document customer issues and other relevant details as part of the support your provide
Continually improve skills through work experience and training
Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements
Qualifications:
Bachelor's or Master's degree in Computer Science, MIS or another technical field or equivalent work experience
Experience implementing or supporting the operations of Oracle Retail products on premise or in the cloud
Customer focus with a passion for delighting customers
Strong understanding of cloud concepts, platforms and application administration
Experience in cloud technical support, operations, application support or similar
Proven ability to quickly learn new technical domains and then train others
Excellent verbal, written communication and interpersonal skills
Detail oriented and capable of working on multiple problems at once
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer *** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
