Svp – Global Delivery, Reconciliation

Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland and Bangalore, Hyderabad and Mumbai in India.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.

We are looking for a global Head of Reconciliation based in India. Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.

What you will be responsible for

Critical business priorities:

• Drive transformation objectives for Reconciliations.
• Evolve the operating model
• Significantly improve the control environment and productivity
• Build better end-to-end production with across GD processing teams and hub locations
• Effectively partner with Global Delivery, IT and Client side of the organization
• Improve quality of service delivery within the business and at the same time improve productivity

Role Definition:

• Leader of Reconciliations organization ensuring timely, quality processing and controls across services
• Responsible for maximizing the effectiveness of the Reconciliations group.
• Drive continuous improvement: productivity, quality, and Risk Excellence; key KPI’s include driving down aged Reconciliation defects and unit costs.
• Partnership with Global Delivery management team to overall improve the Global Delivery control environment and address the root cause of the reconciliation defects.
• Identify and lead transformation and process engineering agenda for Reconciliations.
• Manage the senior leadership team and oversee all operational reconciliations.

What we value

At an Senior Vice President level we require senior leadership and advanced skills in areas such as:

• Navigate a large, global organization. Build meaningful relationships and develop an effective network.
• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
• Proven leadership skills as well as managing and developing a high performing operation team.
• Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
• Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
• Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
• Demonstrated ability to manage, coach and influence colleagues and virtual team members. 
• Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Head of Reconciliation India role will possess and/or be able to demonstrate:

• A proven track record at a senior level in asset servicing or asset management
• Over 10 years' experience running large operations teams within financial services.
• Technical knowledge of fund accounting activities and associated regulations
• Enterprise leadership skills managing client service delivery and business growth.
• Experience interfacing at a senior level with clients, service providers and regulators.
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A successful track record of delivering major operational or platform improvements
• A relevant graduate degree or masters qualification that can be leveraged in this role

Additional requirements

• Willingness for regular business travel