AddressOverview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
The Solution Engineer collaborates with the sales team and engages with potential customers to thoroughly understand their specific business challenges, technical requirements, and goals. Based on the gathered information, the Solution Engineer designs tailored solutions that address the customer's needs using the company's products, services, or a combination of both. They may develop technical proposals and presentations to showcase how the solution aligns with the customer's requirements.
WHAT YOU WILL DO:
- Support the technical qualification of customers communication needs through knowledge of current, new, or evolving technologies, and the SITA solutions portfolio.
- Be the interface to customers on simple technical matters such as organic growth orders and simple opportunities.
- Design and co-ordinate the development of standardized and or proven business solutions Support the Solution Designers / Solution Architects on large customer opportunities by gathering access circuits quotations.
- Liaise with various internal stakeholders, such as Pricing, Customer Service, and Project Management, to build simple customer proposals.
- Validate the quality of the input data from the customer for processing successfully the orders Produce the list of orderable components (Bill of Material) and the low-level design describing, in meaningful detail for the implementation of the contracted customer solution.
- Check completeness of Technical Design Documents and Configure Low-Level Design in Tools
- Check & Validate Costs Components Completeness & Apply Customer Pricing.
- Perform Quotes refresh for costs optimization and Control pro-actively validity of quotes.
- Determining ways to prevent additional costs.
- Own the technical sections of the required Service Request Forms and submit them to the Project manager and/or Customer Service Manager, to get the orders validated at first submission.
- Order Creation in SITA & Vendor Tools and Submit Order for delivery.
- Manage corrective actions in case of rejection.
- Perform Alternative Quotes in case of Scope of work changes during delivery in case of the delivery issue highlighted by the Delivery Manager
- Support the Project manager and/or Customer Service Manager in the coordination of the final delivery/migration.
- Define and ensure that acceptance tests are carried out successfully.
- Effective attendance to service activation/migration conference calls if required by the Project manager and/or Customer Service Manager
- Compare assets with information in Billing and other systems.
- Accountable for data quality and Integrity (quality and timeliness of the information - updating Quotation and Ordering tools on the real-time basis
Qualifications
EXPERIENCE:
- At least 4 - 8 years of experience in Information Technology or Telecom Industry.
- Technical Expertise: MPLS IPVPN, SDWAN VERSA / Viptela/Cisco, Network, Reverbed, Zscaler.
- Degree or equivalent experience in Engineering or Computer Technologies* Technical certifications would be a plus (e.g. Cisco CCNA ITILV3)
PROFESSION COMPETENCIES
- Addressing Customer Needs
- Business Case Justification
- Commercial Acumen
- Networking
- Partnering for Clients' Success
- Problem Solving
- Products and Services
- Quality in Design
- Requirements Analysis
- Solutions Development
- Strategic Thinking
- System and Technology Integration
- Technical Writing/Documentation
- Technology/IT Consulting
CORE COMPETENCIES
- Technical Expertise: MPLS IPVPN, SDWAN VERSA / Viptela/Cisco, Network, Reverbed, Zscaler.
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
- Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
