Technical Support Engineer

Objective: The incumbent is expected to work closely withExxonMobil’s Field Engineering (FES) & Sales Team in collaboration withDistributor team of assigned territories and should possess good understandingof Industrial and Automotive applications therein to further blend knowledge ofindustrial & automotive lubricants for delivering Value based solutions tocustomers.

Key Results / Accountability:

• A field based TSE to support the Industrial & Automotive businesses of ExxonMobilLubricants by supporting customers through technical services.
  
• Should assist in identifyingand developing new opportunities for obtaining customer recognised Valuethrough innovative thinking and benefit selling.
  
• Responsible for supportingon-going field trials of high performance oils & greases through regularvisits & by maintaining proper co-ordination and communication with thestake-holders.
  
• Responsible for carryingExxonMobil’s motto of Safety first & must follow 3rd party sitesafety principles & Job-Safety Analysis pre-requisites during customervisits.
  
• Should be able to carry outequipment inspections & further should know using MS Word for creating andsubmitting inspection reports.
  
• Will be required to conducton-site technical lube clinics and workshops at times for enhancing brandawareness and while soliciting new business opportunities.
  
• Attending and managing customercomplaints arising due to application or lubricant related reasons and shouldbe able to provide inputs to prepare reports on Root Cause failure analysis.
  
• Should be able to understandExxonMobil’s range of Industrial & Automotive lubricants for deliveringValue to customer
  

Key challenges:

• Multiple key stakeholdersmanagement (External & Internal)
  
• 50-60% travelling.
  
• Technical proficiency in applicationsand lubricants.
  
• Technical know-how of customerprocesses & market trends.
  

Education: A Bachelor’s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineeringwill be an advantage.

Experience: This role requires a minimum 3years of experience in mechanical maintenance, field based technical servicesor sales engineering and should possess good understanding of Industrialapplications like cement, power, steel plants etc. and/or automotiveapplications like engines, transmissions, hydraulics etc. Must have soundunderstanding of customers and an experience withLubricants Industry shall be preferred (optional).

• Ability to demonstrate valuecreation for customers
• Presentation skills.
• Good written and verbalcommunication skills. Able to manage internal & external customers well.
• A demonstrated track record inproblem solving.
• Strong networking andinfluencing skills.
• Experience in usingapplications like MS Office etc.
  
• Having a two wheeler with valid driving license is must