AddressJob Description:
Job Title – Software Engineer UDA
A highly motivated person who likes to perform the job by following the documented procedure and enjoys challenging working environment
The Purpose of This Role
To determine rightful beneficiaries and their respective benefits across products like (DB, DC, & H&W) for US retirement plans and health benefits.
The Value You Deliver
Process benefits across various products (DC/DB/HW/CESG).
Ensure accurate processing of allocated work with 100% efficiency
Interact and coordinate with different groups within Fidelity via email to ensure the SLA timeframes are met.
Work proactively with internal and external stakeholders to ensure client satisfaction.
Willing to work in US shift timings
The Skills that are Key to this role
Technical / Behavioral
Excellent verbal and written communication skills required.
Strong Comprehension skills. Good at interpretation of plan documents.
Strong Problem-Solving Skills and implementing solutions
Logical reasoning and Analytical thinking
Service mid set – Customer or Participant focus
The Skills that are Good To Have for this role
Strong organizational skills and attention to detail
Ability to learn and adapt to changes and new processes
Motivated and committed to excellence; positive attitude and “can do” work ethic.
How Your Work Impacts the Organization
The Integrated Beneficiary Qualification (IBQ) team is responsible for qualifying beneficiaries and determining whether a distributable benefit available, when notified of the death of a recordkeeping client’s current or former employee. The IBQ team utilizes a variety of Fidelity systems (FPRS, DBCS, HOBS, Xtrac, Omnipay, Sparks (stock plan services), etc.) to ensure that survivor benefits are processed accurately — within expected turnaround time. The team interacts and coordinates with different groups within Fidelity as well as external vendors to process the cases.
The Expertise We’re Looking For
Bachelor’s Degree (Mathematics, Finance or Business) or equivalent work experience
At least 2 years of experience in a research and resolution process
Experience in Pension or Insurance/Underwriting Services or related financial process experience preferred
Location: Bangalore – EGL
Shift timings: 1.00 PM IST – 10 PM IST
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at FidelityCareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at@accommodations@fmr.com or call 800-835-5099 for more information
