AddressJob Description:
Job Title: Software Engineer
Team: EI PS CTG
The Purpose of this Role
To work on all aspects of production support – readiness, availability and resiliency of critical Applications, Batches & Infrastructure representing various business units while being centrally aligned to the Production Services organization. Offer a plethora of opportunities to augment knowledge across multiple dimensions of Technology at the same time retaining key focus on Cloud Computing (AWS ) & Enterprise tools/solutions like Kubernetes, Kafka Datadog, etc.
You will have the opportunity to leverage all your skills in engineering, modernizing, and testing applications embedded and working closely with the engineering team in addition to providing critical production support. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions.
Our ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity’s customers.
The Skill & Experience Requisites
Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required.
2 – 5+ years of hands-on experience supporting highly distributed multi-tiered systems at scale.
Hands-on experience with Public Cloud environments, preferably AWS.
Certification is a plus.
Working experience on batch processing using tools like Control M, Informatica etc.
Ability to solve application issues on Unix/Linux, Tomcat and SQL, Java Springboot
Functional understanding of Java and Java frameworks such as Spring or Springboot
Familiarity with ITIL processes like Incident management, Change/Problem management
The Skills You Bring
Solid understanding of Cloud Computing concepts & Hands-on experience with supporting Kubernetes and Kafka
Hands on experience with one or more observability tools (Datadog, Catchpoint etc…)
Provide enterprise Cloud and Platform Engineering support for production environments and ability to participate in on-call rotation to provide solutions.
Understanding of structured query language (SQL) and ability to query relational databases (ideally Snowflake)
Experience managing and interpreting large datasets using query languages and visualization tools
Proficient communication skills with an ability to reach both technical and non-technical audience
Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships.
Understanding of Agile Methodology
Partner with Dev teams on app transformation initiatives (Dockerizing, Cloud onboarding etc.)
The value you deliver:
Excellent Communication Skills
Enable development squads to focus on new functionality / capabilities
Closing out level-1 and level-2 support incidents
Strong technical skills and a passion for production stability.
Manage incidents for timely resolution and escalate issues to senior management
Analytical Skills and Research capabilities
Ability to learn new platform technologies quickly.
Be a technical mentor to the team and promote continuous learning.
Understand the leadership vision and execute on that vision.
Help strengthen further the culture of innovation by setting examples
Find creative ways to get things done, and do them right
Foster a culture of outstanding Software Engineering practices
Exercise a passion for keeping your knowledge up to date with the latest and greatest
Help maintain the high level of integrity in the team
Take ownership and accountability for determining what needs to be done
Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams
A passion for excellence, innovation, and teamwork; eager to learn and adapt every day
Proven track record to quickly learn, adapt and thrive in a fast paced, dynamic and deadline driven environment
How your Work Impacts the Organization
Business Unit Overview:
We at the Production Services (EI&O-PS) in Fidelity are a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. EI&O-PS supports 3000+ applications across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-PS include Platform, Application and Batch Support via Incident management, Change management, Environment management, Cloud, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.
Location: Chennai
Shift timings: 8:00 AM to 5:00 PM, 2:00 PM to 11:00 PM
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com(opens in a new tab) or call 800-835-5099 for more information
