AddressTitle: Service Desk Analyst
Work Location: Serangoon North, Singapore
Candidates must be in Singapore.
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management.
- Must be willing to work on 24x7 shifts
If you feel, you are the right fit for this job, you may submit your resume by clicking “APPLY”
Alternatively, you may send you resume to vijay@helius-tech.com
Thanks and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
36, Robinson Road, #13-05, City House, Singapore 068877
