AddressRole/ Job Title:
Senior Specialist-CMS Operations-Government Banking
Function/ Department:
CMS Operations
Job Purpose:
As a Senior Specialist in CMS Operations within the Wholesale Banking Operations, specifically focusing on Government Banking, your role is critical in overseeing and optimizing the Transaction Processing of Government Banking Group (GBG) operations. Based in Mumbai, you are responsible for supervising transaction processes, understanding the dynamics of tax and pension payments, implementing standard operating procedures (SOPs), and ensuring compliance.
Roles & Responsibilities:
Overall supervision & monitoring of Transaction Processing of GBG operations.
Understands the dynamics of tax & pension payments - procedures, types of payments methods to be able to manage stakeholder expectations.
Implement and develop Standard Operating Procedures (SOPs) and enforce compliance with SOPs.
Integrate technologies into business operations of the organization to optimize efficiency and effectiveness of processes.
Co-ordination and Liaison with multiple stakeholders and ensure delivery within committed TATs.
Understand customer needs and preferences & keeps customer requirements ahead of everything else and strives to create unmatched value for customers.
Co-ordinate for resolution of Customer Issues & ensure resolution within a time bound manner - Establish Metrics / controls for Governance of operational parameters.
Co-ordinate with internal and external teams for timely submission of key regulatory reports
Track risk control adherence rate for the unit.
Publish dashboards to stakeholders on overall governance.
Understand and evaluate the operating environment and keep updated on market developments and translate these into priorities for self, team and the organization.
Develops individual talent by providing ongoing feedback and creating individual development plans to enable people to reach their full potential.
Focuses on creating products or solutions with unmatched quality at optimal cost with the available resources, identifies mechanisms to improve processes and continuously measures progress to ensure achievement of goals.
Education Qualification:
Graduation: Any Graduate
Post-graduation: MBA / PGDM
Experience:
10 to18 years of total experience.
