Senior Program Manager- Help provide policies and procedures to operationalize incident management across the software organization
- Drive efforts to integrate incident inputs into a central incident management system
- Foster a culture of learning through retrospectives
- Provide visibility into key operational metrics
- Help teams analyze incident trends to uncover underlying problems to turn incidents into insights
- Conduct regular service reviews and drive prioritization of service improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Demonstrated experience working with cross-functional teams to design and launch initiatives
- Excellent written, presentation, and verbal communication skills
(Ref:www.freshersworld.com,freshersworld)
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