Senior Manager, People Enablement Center - Strategy & Mobilization Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Job Description

The Strategy& Mobilization specialist will hold a key responsibility within the Global People Enablement Center (PEC) and will be responsible to execute the Global People location strategy and work on key strategic initiatives in PEC across the COEs. The role will be planning, executing, and stabilizing transitions within the GP organization, both on-time and on-target benchmarks, including set up and stabilization of service delivery levels while working globally with key internal stakeholders.

What do you get to do in this role:

• Plan and execute PEC transitions across the GP functions and global locations, by implementing the mobilization/ transition methodology. Create transition plans and documents to outline the expectations, scope and schedule, and budget requirements. Ensure all transition stage gates have been met and operations are stabilized.
• Structure, manage and run workshops with the COE and SteerCo to drive operationalization accountability for the success, effectiveness, on-time delivery, and outcomes of the location strategy. Define and implement processes, organization infrastructure required to set-up and begin operations.
• Liaise with strategy support functions to ensure staffing and infrastructure is in place to effectively execute transition. Partner with HRBP/People Partners and legal teams on organization design and change management, COE and PMO teams to define SLAs and outcome metrics.
• Governance and reporting to establish the governance matrix and keep all parties involved with the strategy updated on its progress, partner with workforce planning team, finance, and People Insights teams. Build close rapport with key internal stakeholders, create reports to keep executive leadership up to date on strategy execution, budget, and status. Facilitate daily/weekly/monthly meetings with all stakeholders to collect status and discuss issues.
• Issue Management and Resolution by proactively assessing any strategic issues, their implications, and potential solutions. Provide recommendations and guidance to the leadership and the execution team.

Qualifications

What makes you a potential candidate:

• Minimum 12-15 years of experience in a large-scale multinational corporation with at least part of that time working in a Global Shared Services organization.
• Expertise in any mobilization/ transition documentation, tools, and templates, demonstrated culture of excellence and accountability.
• Experience in managing large scale projects and high visibility business goals, across various global locations, ability to manage multiple assignments.
• Masterful organizational, communication and leadership skills, backed by previous professional success.
• Superior knowledge of multiple operational functions and principles, including HR, customer experience and employee management
• Proven ability to plan and implement operational KPIs and frameworks.
• Successful track record of leading projects and development/ delivery of complex solutions, with string decision making and influencing skills.
• Bachelor’s degree in a related field (Human Resources/ Strategy & Operations), MBA preferred.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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