Job description
- One Point of contact for customers & resolving customer queries by coordinating with Operations.
- Customer Retention - Volume retention of All customers.
- MIS reporting - Weekly, Monthly Volume Reports and other reports.
- Shipment Tracking and coordinating with various Dept. to ensure better service delivery to Customers.
- Periodic Service Review with Customers including OVCs to ensure customer engagement, upscale in volumes, opportunities of deep selling.
- Customer profiling – KYC
- Coordinating with Billing Desk for final rates for invoicing customers.
- Support payment collection Team in outstanding follow up to get the payment on time.
- Check the actual volume with projection given by customers and understand the reasons for the variance.
- Coordinating with product & Sales if the volume is low or any loss of volume.
- Clarity on the service requirement of the customers and take necessary steps to meet their expectation to have better customer experience with customer.
- Monitoring ON water Shipments
- co-ordination with CHA for clearance and Responsible for clearance on time for CHB customers.
Refer code: 853117. Maersk - The previous day - 2024-01-13 13:52
Address
Form of work
