- Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.
- Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows
- Continuous Improvement: Review existing functionality and/or processes and identify areas the improve scalability and performance
- Integrations: Support integrations with other technologies by working with developers for other products as well as the Integration Data Management team
- Documentation: Develop technical design documentation outlining solution architecture, workflows, data models, integrations, and user interfaces.
- Bachelor’s degree in computer science, Data Analytics or equivalent experience.
- 3 to 5 Hands-on experience with ServiceNow development and administration. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNow
- Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace
- Experience with Flow Manager, Scheduled Script Executions (Scheduled Jobs), notifications, building applications, custom widgets
- Solid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with IntegrationHub
- Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plus
- High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
- A capacity for working with minimal supervision in complex projects with considerable responsibility.
- ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) strongly preferred.
- Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace
- Thorough knowledge of SDLC.
Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spend, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.
We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.
Consilio’s True North Values
- Excellence
We strive to make every client our advocate - Passion
We DO because we CARE - Collaboration
We win together through teamwork and communication - Agility
We flex, adapt and embrace change - People
We value, respect and invest in our teammates - Vision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.