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Form of workJob summary
Senior Engineer - NOC Services4-8 years of relevant work experienceInfrastructure Engineer role
Job seniority: mid-to-senior level
Responsibilities
• Adherence to SLO• Maintaining clear Case/RCA documentation• Following runbooks/escalation charts• Prioritizing/escalating issues based on customer impact• Managing endpoint issues and alerts• Performing troubleshooting and management• Updating internal knowledge base• Completing assigned tasks• Demonstrating logical and effective troubleshooting• Reviewing issues and investigating thoroughly
Requirements
• Good verbal and written communication skills• Willingness to work in a 24*7 setup with rotational shifts
