AddressResponsibilities
- Take action on all statuses in the operations pipeline in admin and zendesk to make sure all taks
all handled and nothing falls through the cracks.
- Utilize proper tools, channels, and workflows accordingly to follow standard procedures
outlined in our Management System.
- Tasks include but are not limited to handling tickets in zendesk: confirm, pilot accepted, pilot
re-noitfy, assets classified, pilot general inquiry, pilot active missions, Airspace Authorization:,
Calling: New Missions, Calling: Recalls, Training Missions: Assets Classified, Training Missions:
Emails, Created status.
- Ability to work a scheduled shift and scheduled tasks accordingly.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Phone, Email, etc).
- Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
- Knowing the products and services of Zeitview to answer customer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints with utmost
confidentiality.
- Communicating and coordinating with colleagues/team leaders, as necessary.
- Follow communication procedures, guidelines, and policies of Zeitview.
- Ensure customer satisfaction and provide professional customer support.
- Frequently attend trainings or coaching to improve knowledge and performance level.
- Provide feedback to Team Leads and Managers and resolve any issues or conflicts.
- Communicate internal concerns to Team Lead.
- Perform other tasks that will be assigned to, from time to time.
Knowledge, Skills and Abilities
- Bachelor’s degree with minimum 1 year of professional work experience in relevant domains
as mentioned below
- A minimum of 1 year experience in working on operations and customer support.
- Excellent planning, scheduling, and project management skills with the ability to work both
independently and in team settings.
- Organizational skills and the flexibility to jump from priority to priority.
- Solid computer skills (Office suite, Slack, Zoom, Zendesk).
- Excellent English written and verbal communication skills.
- Ability to work in an office environment.
- Able to travel for short-term company gatherings.
- Able to sit, stand for long periods of time.
Job Type: Full-time
Salary: ₹200,000.00 - ₹400,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
Application Question(s):
- Have You Worked on Zendesk? If not plz mention the tools?
Experience:
- total work: 2 years (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
Expected Start Date: 01/04/2024
