AddressJob Description
Role:Senior Consultant/ Consultant – Application Support (Japanese Language Proficiency along with English), Bilingual
About the Company: ArisGlobal is a dynamic and growing global software company dedicated to serving the Life Sciences industry (pharmaceutical, biotechnology and medical device) in the management of their clinical trials, drug safety and regulatory information. Our global team – located in major corners of the world – includes some of the industry’s leading authorities, subject matter experts and experienced professionals in their respective areas of life sciences. All are focused on advancing our innovative and market-proven solutions and services. We are growing quickly and looking for people with the best blend of experience, knowledge, talent, and ambition to join our team. If you are committed to making a difference and have the skills and experience to make things happen, then you should consider joining ArisGlobal.
Experience Required: 3-5 years
Work Location : Mysore/ Bangalore (Karnataka)
Shift : Flexible to work in different shifts (JST hours Preferrable)
Department : Managed Services @AG
Prerequisites for the role:
- 3- 5 years of working experience in Software applications
- Good to have knowledge in ARISg, Argus or any other Safety Applications Japanese language proficiency (Level N2 and above).
Responsibilities:
- Japanese language proficiency (Level N2 and above). Possess conversational skills to interact with our clients in Japan, and to interpret and translate the business requirement back to development team who knows only English
- Manage change/ service requests coming from end users/clients using ArisGlobal products
- Take complete ownership of change ticket resolution and co-ordinate on maintenance activities of the ArisGlobal Safety system and supporting applications
- To work with various ArisGlobal product & application installation and configuration, data corrections, customizations involving Oracle/Postgre Database scripts or Java Scripts.
- To address the customers on technical questions regarding the use of and troubleshooting of our products.
- To be a point of contact for customers/ stakeholders of Arisglobal
- Work on customer specific or product specific or internal function specific end to end product deployments/upgrades
