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Form of work Company Description
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
\"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\"
We are Accor
Our leadership is bold. Our agility thrives. on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.
We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.
Accor hospitality is fundamentally about people and our success relies on our Heartists to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.
We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists, owners, partners, guests and communities.
Job Description
This position is responsible and acts in an exemplary fashion, embodying the brand mindset and representing hotel management. Is in charge of the organization and quality of Reception, Room Service and Floor services offered to guests.
Is responsible for good financial and qualitative results for the department
Helps define and implement hotel strategy
Helps employees improve their skills and provides support for career development and manages the team
Develops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on a daily basis.
Ensures that guests receive a warm and personal welcome
Organises the receptionists and welcomers for optimal effectiveness
Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
Handles guest complaints if they have not been dealt with by team members
Liaise with Finance Department to ensure that credit procedures are properly carried out
Guarantees the high standard of rooms services
Is in constant contact with the other departments and ensures that information circulates smoothly between them
Is responsible for consistency and coherence between different teams
Ensures that all brand reference guidelines are correctly applied at all times
Promotes the use of teams of receptionists and welcomers, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
Promotes within the department the use of automated check in and check out kiosks by guests
Ensures that guests are followed up and offered appropriate services of a high standard
Supervises the whole department's organization and operations
Presents the General Manager with a daily report on activities and events
Initiates new projects, coordinating implementation and follow-up
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
Minimum 8 to 10 years of experience of which at least 2 years in similar role.
Strong Operational/Technical Knowledge.
Strong process orientation;
Strong Leadership abilities and organizational skills;
Entrepreneurial, thinks out of the box;
Able to drive change and look for operational efficiencies/synergies across the network
Additional Information
Solid communication skills, both written & verbal
Engaging presence
Warm and inviting style of presentation
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization,
